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JOB DESCRIPTION
JOB TITLE: Room Attendant / Housekeeper NON-EXEMPT
REPORTS TO: Executive Housekeeper, Supervisor, GM DEPARTMENT: Rooms
POSITION SUMMARY:
Responsible for helping to achieve ongoing guest satisfaction and team goals through the maintenance, upkeep, and cleanliness of rooms, following procedures for stay-over, new guest and deep cleaning projects, in accordance with Health Department, Hampton brand and hotel guidelines. Interact with and respond to any guest needs in a professional and gracious manner consistent with the Hampton Inn Mission Statement. Be alert to the preferences of each guest in the assigned suites, so that the hotel can meet and exceed their expectations during their stay and earn their loyalty through superior hospitality and service. Respect the security of the guest and safety of all individuals at all times. Room Attendants/Housekeepers must understand that they are a part of a larger housekeeping department, and their work reflects not only the department but the entire hotel team, Hampton Inn and Hilton Worldwide brands in general. Present a professional and properly uniformed appearance. Meet department guidelines for attendance and punctuality. Demonstrate personal integrity.
ESSENTIAL JOB FUNCTIONS
1. Seek opportunities to exceed guest and team member’s expectations.
2. Maintain safety and security at all times – security and privacy of guest suites, fire safety, laundry chutes, storage rooms and stair wells.
3. Cleansers, bleaches and detergents can be hazardous if handled inappropriately – always handle safely, know MSDS organization
4. Understand all Health Department standards of room/suite cleanliness – use of sanitizer, cleansers; handling of glassware; refrigerators & microwave ovens; linens.
5. Complete all essential training within 7 days of hire, other hotel orientation needs within 30 days.
6. Consistently clean assigned rooms/suites to the standards of cleanliness for Hilton QA standards.
7. Attention to detail – rooms / suites must be attractive and neat as well as extremely clean; all guest supplies must be presented in the correct quantities and in the correct location and presentation.
8. Follow hotel procedures for daily operating supplies, linens, amenities.
9. Maintain shelf organization in the storerooms.
10. Replenish storeroom supplies.
11. Remove trash and dirty linens from rooms/suites.
12. Sweep, mop, and vacuum floors.
13. Report maintenance problems or complete work repair orders.
14. Spot cleaning walls, carpets, light fixtures, etc.
15. Sort, launder, fold and store hotel linens in the laundry area.
16. Deep cleaning and special projects as assigned by Manager / Supervisor.
17. Certain uniform components are issued by the hotel. Hotel issued items should be worn only during hotel shifts. The uniform should be maintained in good condition following proper laundering and care instructions. For safety purposes non-slip shoes are required.
ADDITIONAL RESPONSIBILITIES
Our hotel’s primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail – all team members are evaluated against this standard. A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked 2 to assist in areas of the hotel outside of your typical work areas
ACKNOWLEDGMENT
The Company has the right to amend its job descriptions with or without notice to employees and the job description does not preclude the Company or a manager from requesting that employees provide duties outside of those listed in the job description.
EDUCATION AND EXPERIENCE
KNOWLEDGE, SKILLS, ABILITIES
PHYSICAL/MENTAL DEMANDS
Physical and Mental Demands and the Environmental Factors
Occasional (1 33% of the time)
Frequent (34 66% of the time)
Constant (67 100% of the time)
_C__ Requires bending or twisting
_C__ Requires walking and running
_C__ Requires kneeling, crouching, stooping, or crawling
_C__ Requires repetitive movement
_C__ Requires standing
_C__ Requires using hands to handle, control, or feel objects, tools, or controls
_O__ Requires working outside in all types of weather conditions
_O__ Subject to cuts, burns, and bruises
WORKING CONDITIONS
Full Time
Accommodations
$23k-28k (estimate)
02/11/2024
06/05/2024
princeton.hamptoninn.com
PRINCETON, NJ
<25
2008
JOHN PARKIN
<$5M
Accommodations
The job skills required for Housekeeping/Room Attendant (Hampton Inn Lumberton, NC) include Housekeeping, Laundry, Deep Cleaning, Attention to Detail, Service Quality, etc. Having related job skills and expertise will give you an advantage when applying to be a Housekeeping/Room Attendant (Hampton Inn Lumberton, NC). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Housekeeping/Room Attendant (Hampton Inn Lumberton, NC). Select any job title you are interested in and start to search job requirements.
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Quotes from people on Housekeeping Room Attendant job description and responsibilities
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Career tips from people on Housekeeping Room Attendant jobs
A room attendant works as part of the housekeeping service team at a hotel.
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